Dylan Surface, Mail Services

Dylan's Lead role is understood to be one of the most fluid and demanding in our department; from leading staff for daily, processing and deliveries, answering emails, handling Mystery and Unclaimed returns, to new and significant challenges processing inbound freight at the loading dock from carriers like UPS, FedEx, USPS, and Amazon. These challenges can change by the minute and can require equally swift reallocation of staff and resources in response. Dylan is high functioning in this role, we appreciate and commend him for his efforts. The Mail management team will continue to assess and develop ways to support Dylan and help ensure success for our campus residents.